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Phone: 844-777-0910
Fax: 201-560-0712

Glen Rock

266 Harristown Road, Suite 107

Franklin Lakes

784 Franklin Avenue, Suite 250

Westwood

260 Old Hook Road, Suite 401

Stony Point NY

11 Holt Drive

Paramus

185 Route 17 South, Suite 101

Paterson

680 Broadway

Garfield

96 Manner Ave.

North Bergen

9226 John F. Kennedy Blvd.

Wyckoff

529 Goffle Road

UNION CITY

543 45th St.
Careers

Home » About » Careers

Kayal Orthopaedic Center Careers

Join Our Team

If you’re looking for a rewarding career that contributes to helping people restore their active, pain-free lives, consider joining the Kayal Orthopaedic Center team. We are hiring for the positions described below.

To apply, please complete the form at the bottom of the page, and a member of our team will be in touch with you soon.

Aging Specialist

Reports to: Director of Finance
FLSA Status: Non-Exempt

Summary: Collection of monies due from aging report.

Kayal Orthopaedic Center, PC is looking for a skilled and experienced medical AR specialist who can effectively and aggressively pursue outstanding A/R and consistently generate revenue through professional billing practices and proper and ethical collection efforts.

Duties: The AR specialist will generally act as an intermediary between our patients and their health insurance carrier. You must maintain a high level of professionalism and adhere to all debt collection rules and regulations.

You will handle billing and collections, claim denials, claim appeal, patient accounts, and various administrative duties. All debt-related matters will be under your purview, and you will communicate regularly with insurance carriers and patients to pursue payments.

Proficiency in the following areas is preferred:

  • Knowledge of insurance guidelines including HMO/PPO, Medicare, and other payer requirements and systems.
  • Knowledge of Orthopedic CPT and ICD-10 Coding, as well as modifiers and CCI edits.
  • Understanding various fee schedules, including but not limited to UCR, Medicare allowable rates, NJ PIP, etc.
  • Knowledge and understanding of explanation of benefits (EOB).
  • Effective verbal communication with insurance payers to resolve issues.
  • Ability to write solid appeal letters.
  • Customer service skills for interacting with patients regarding medical claims and payments.
  • Ability to work well in a team environment, ability to prioritize and time manage.
  • Problem-solving skills to research and resolve discrepancies, denials, appeals, collections.
  • Knowledge of medical terminology.
  • Competent use of Microsoft Office.
  • Maintaining patient confidentiality as per the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
  • Ability to multitask.

Skills:

  • Oral Communication
  • Written Communication
  • Technical Communication
  • Customer Relations
  • Customer Service
  • Diplomacy
  • Organization
  • Planning
  • Professionalism
  • Presentation
  • Reading
  • Time Management
  • Computer Literacy

Education/Training: High School Diploma or Equivalent

Experience: Prior medical office experience required.

Front Desk

Reports to: Practice Administrator
FLSA Status: Non-Exempt

Summary: Responsible for greeting patients, relaying incoming telephone calls to the appropriate person, and performing assigned medical administrative responsibilities by performing the following duties.

Duties and Responsibilities include the following.  Other duties may be assigned.

  1. On the designated time each day, ensures the readiness of the reception area, and ensures that the front desk activities are fully operational at the start of business hours.
  2. Greets patients and schedule, cancel and reschedule patient appointments for routine office visits, consultations, treatments and follow-ups using computer system.
  3. Re-verify all medical insurance information and scan insurance card into system.
  4. Check for correct insurance billing address on patient’s insurance card and update system accordingly.  (look for correct PO Box or a note from the benefits verifier stating the correct address has been entered into system already).
  5. Enter necessary changes on computer to update information.
  6. Collects co-pays and reminds patients of past due balances on day of office visit.
  7. Confirms patient appointments.
  8. Documents and notifies Doctor when a patient cancels an appointment.
  9. Acts as liaison with third-party vendors for patient medical order requests, specimen pickup, calling appropriate laboratory for pathology results, calling pharmacy to fill prescription orders.
  10. Answers incoming telephone calls on a multi-line telephone system in a professional manner.
  11. Transfers calls to the appropriate person and tasks messages in accordance with approved telephone procedures.
  12. Tasks correspondence and office memos as directed.
  13. Transcribes information regarding patient visits for medical reports.
  14. Operates standard office equipment to include multi-line telephone, answering machine, photocopy machine, adding machine, and calculator.
  15. Tasks computer hardware/software issues to IT Director.
  16. Adheres to all approved policies, procedures, and philosophies.
  17. Performs other related duties as assigned.
  18. Treat all patients and co-workers with dignity and respect.

Skills:

  • Oral Communication
  • Written Communication
  • Technical Communication
  • Customer Relations
  • Customer Service
  • Diplomacy
  • Organization
  • Planning
  • Professionalism
  • Presentation
  • Reading
  • Time Management
  • Computer Literacy

Education/Training: High School Diploma or Equivalent

Experience: Prior medical office experience helpful.

Out Desk/Surgical Coordinator

Reports to: Practice Administrator

Summary:  Performs data entry of all charges for procedures and office visits by the Physician from patients at checkout by performing the following duties.  Schedules follow-up appointments with patients.  Schedule surgeries for patients.

Duties and Responsibilities include the following.  Other duties may be assigned.

  1. Posts charges to correct account accurately and carefully and verifies superbill information. *
  2. Schedules follow-up appointments. *
  3. Schedules patient surgeries.
  4. Order Physical Therapy and MRI’s for patients.
  5. Scanning of all patient referrals and/or scripts to other facilities.
  6. Send requested office notes to other facilities.
  7. Print out patient topical RX’s for creams.
  8. Assists with answering telephones as needed when Front Desk and Call Center is busy. *
  9. Applies various insurance plans including Medicare. *
  10. Covers the Front Desk when necessary. *
  11. Processes insurance information as back up for Insurance Verification Clerk when out. *
  12. Ensures proper placement of insurance information in charts after checkout. *
  13. Assists patients with any requests for work releases and school excuses. *
  14. Schedule surgical procedures a directed by Physicians
  15. Contact patients via telephone to schedule pre-operative and/or post-operative appointments
  16. Completes weekly schedules for Physicians to include recording updates and/or cancellations as needed.
  17. Ensure patients are completely informed regarding surgical procedures.
  18. Contact insurance companies regarding pre-certifications for proper documentation or tack Annette to complete Precertification process.
  19. Prepare surgical paperwork promptly and ensure paperwork is submitted to appropriate individuals and institutions as required.
  20. Perform other duties as assigned.
  21. Treat all co-workers and patients with dignity and respect.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: High school diploma or general education degree (GED); or one year related experience and/or training; or equivalent combination of education and experience.

Language Ability: Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Word and Fox Meadows.

Payment Posting Specialist

Reports to: Director of Finance
FLSA Status: Non-Exempt

Summary: Posting of monies due from aging report.

Duties and Responsibilities include the following.  Other duties may be assigned.

  1. Post payments made by insurance companies and/or patients, including ERA/EFT
  2. Apply appropriate claim adjustments
  3. Check insurance payments for accuracy and identify discrepancies in payments
  4. Identify payments that are not paid according to the fee schedules and mark them for appeals
  5. Monitor denials of payments and identify trends
  6. Bill patients for deductibles and co-insurances, as well as for the checks they received from their insurance companies
  7. Review patients bills for accuracy. Allocate credit balances
  8. Set up the claims to be transferred to the secondary insurance with the primary insurance explanation of benefits and medical records if needed
  9. Close and open all the journals for the day. Perform a daily close
  10. Download the ERA payments
  11. Use Optum, Emdeon, Navinet, Availity, Payspan, HealthPartners, and Global/Excel websites to print the explanation of benefits
  12. Run credit card payments
  13. Correct and resubmit claims
  14. Follow up on bounced checks
  15. Answer billing phone calls.

Skills:

  • Oral Communication
  • Written Communication
  • Technical Communication
  • Customer Relations
  • Customer Service
  • Diplomacy
  • Organization
  • Planning
  • Professionalism
  • Presentation
  • Reading
  • Time Management
  • Computer Literacy

Education/Training: High School Diploma or Equivalent

Experience: Prior medical office experience prefers Orthopaedics, Pain and Spine, Rheumatology, PT and Chiro

Precertification Specialist

Reports To: Director of Finance
FLSA Status: Non-Exempt

Basic Function: Responsible for all activities associated with the pre-certifying surgeries and Ancillary procedures within established corporate guidelines.

Responsibilities:

  1. Continually check providers’ schedules for any updated surgery bookings.
  2. Complete Pre-cert form with patient’s information.
  3. Call to verify patients’ insurance and check for Out of Network benefits.
  4. Initiate Pre-certification and send and/or fax clinicals (Mri, X-ray, CT Scan, Clinical notes).
  5. Scan in correspondence for the patient in their charts.
  6. Update surgery spreadsheet for all providers.
  7. E-mail or call hospitals to provide them with the authorization number after a surgery is approved.
  8. Scanning all Pre-certifications in to the patient charts.
  9. Treat all co-workers and patients with dignity and respect.
  10. Perform other related duties as assigned.

Skills:

  • Oral Communication
  • Written Communication
  • Customer Relations
  • Customer Service Diplomacy
  • Professionalism
  • Written Communication
  • Medical Terminology
  • Customer Relations
  • Time Management
  • Organization
  • Planning
  • Presentation
  • Reading
  • Computer Literacy

Education/Training:  High school diploma or equivalent

Experience: Prior work-related experience helpful.

WC A/R Specialist

Reports to: Director of Business Development
FLSA Status: Non-Exempt

Summary:. Collection of monies due from aging report.

Kayal Orthopaedic Center, PC is looking for a skilled and experienced medical WC A/R specialist who can effectively and aggressively pursue outstanding WC A/R and consistently generate revenue through professional billing practices and proper and ethical collection efforts.

Duties: The WC AR specialist will generally act as an intermediary between our patients and their workers compensation  insurance carrier. You must maintain a high level of professionalism and adhere to all debt collection rules and regulations.

You will handle billing and collections, claim denials, claim appeal, patient accounts, and various administrative duties. All debt-related matters will be under your purview, and you will communicate regularly with insurance carriers and patients to pursue payments.

Proficiency in the following areas is preferred:

  • Familiarity with Workers Compensation, No-Fault carriers and their guidelines.
  • Follow-up on open and pending insurance claims to ensure collection within insurance company time limits.
  • Collect delinquent outstanding balances as quickly as possible by applying collection best practices as defined by the Standard Operating Procedures and training protocols and/or as defined by the AR manager
  • Attention to detail and timely follow up skills
  • Review and work denials daily, prepare appeals as needed
  • Prepare files that require arbitration and submit to attorneys
  • Maintain confidentiality and adhere to HIPAA and other regulations.
  • Work effectively in a team environment.
  • Strong ability to identify, analyze and solve problems.
  • Self-motivated and approach tasks with a positive, proactive demeanor.
  • Proactively supports management as well as the objectives and goals of the department
  • Excellent verbal and written communication skills
  • Knowledge of Excel is preferred
  • Knowledge of Liens, Settlements and Letter of Protection procedures.
    Problem-solving skills to research and resolve discrepancies, denials, appeals, collections.
  • Knowledge of medical terminology.
  • Competent use of Microsoft Office.
  • Maintaining patient confidentiality as per the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
  • Ability to multitask.
  • Perform other duties as assigned
  • Treat all co-workers with respect and dignity

Skills:

  • Oral Communication
  • Written Communication
  • Technical Communication
  • Customer Relations
  • Customer Service
  • Diplomacy
  • Organization
  • Planning
  • Professionalism
  • Presentation
  • Reading
  • Time Management
  • Computer Literacy

Education/Training: High School Diploma or Equivalent

Experience: Prior medical office experience required.

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